FAQ - Frequently Asked Questions


PRODUCT

What was the inspiration behind MaeRose & Co.

MaeRose & Co. was birthed on the strength of a strong lineage of women. Mae honors 3 generations while Rose holds the symbolism of balance and strength. In a world where everyone is always on the go, MaeRose & Co. was created for the quiet moments in the chaos.  

What type of wax do you use to make the candles? 

MaeRose & Co. uses a soy wax. We wanted to keep a natural element to the ingredients. 

My candle has frosted parts on them? Is my candle ruined?

Absolutely not. The frosting is caused by the soy in the ingredients. Some candles may form a frosting because of the soy.

What is the burn time for the candles?

MaeRose & Co. Candles burn for approximately 30 to 60 hours

I need to make a change to my order. How can I do this? 

If you are within a 24 hour time frame of placing your order, you may email customer service at hello@maeroseandco.com

Do you offer wholesale opportunities or bulk discounting? 

Yes, for additional information please send an email of your inquiry to hello@maeroseandco.com

Do you offer exchanges or returns? 

All sales are final. No returns are allowed. Your order may be changed up to 24 hours after placing your order

SHIPPING  

 How long will it take for my order to ship? 

Order processing takes 2 to 3 business days. 

How long will it take for my order to arrive?

Due to the nature of the product MaeRose and Co. ships via USPS priority mail. This will ensure that your package arrives within 2 to 3 business days

Will I receive tracking information?

Tracking information will automatically be sent to your registered email address when your package is on the way.

Can I place one order and ship to multiple locations?

If you would like to ship to multiple locations please email customer service prior to placing your order for further details and shipping quote at hello@maeroseandco.com

Do you ship Internationally? 

Currently MaeRose and Co. only ships within the United States. An announcement will be made when shipping expands internationally